ClearCom Teammate System Servicing Requirements

ClearCom has adopted our partner’s minimum system operating requirements policy to ensure that our agents are set up to effectively service one, or more of our opportunities. To use our partner’s platform, specific system and equipment requirements must be met. ClearCom’s minimum system requirements are set to ensure that you are successful on our partner’s platform and equipped to service all provided client programs.

Be sure to check the Product tab for information provided by our partner on where to purchase recommended equipment. If you run into trouble and need support please contact us at (214) 272-9379. You may also contact us via email at teammates@clearcompros.com.

PC Requirements

A desktop/tower computer with separate dual monitors are recommended.

Chromebooks, Netbooks, and Tablets are prohibited from use.

All-in-One computers are not currently compatible with any client programs.

Depending on what client program an agent chooses to service, the use of additional software/hardware may be required.

CPU Speed Dual-core 2.8 GHz or better or
Intel i class or AMD Phenom X2 class or better
Atom, Celeron, Pentium and Opteron processors are not permitted
Hard Drive 20 GB or more of available space
60 GB or more of total space
Memory 4 GB of RAM minimum
8 GB of RAM or better is preferable
Operating System Windows 10
Windows 8/8.1 not compatible with some opportunities
Standard Connection and Speed Hard-wired connection (no wireless)
Minimum 10 mbps download / Minimum 3 mbps upload
Maximum Latency Threshold 120 milliseconds (ms)
Monitor Recommendations 1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)
Dual monitors are required

Mac Requirements

Macs must have an Ethernet port

MacBook Air and Mac USB-C ports will not be supported

Boot Camp and a licensed version of Windows {please see page 4 for acceptable Windows operating systems) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

CPU Speed Intel Core i5 2.7 GHz processor or better
Hard Drive 20 GB or more of available space
60 GB or more of total space
Memory 4 GB of RAM minimum
8 GB of RAM or better is preferable
Operating System MAC OS X 10.10 Yosemite or higher
See PC Requirements for acceptable Windows operating systems
Standard Connection and Speed Hard-wired connection (no wireless)
Minimum 10 mbps download / Minimum 3 mbps upload
Maximum Latency Threshold 120 milliseconds (ms)
Monitor Recommendations 1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080p)
Dual monitors are required

Software Requirements

Internet Explorer 11 on Windows 8 or 10
(Optional) Mozilla Firefox or Chrome for Windows		 Certain client programs may require specific versions of Windows. Windows 8/8.1 are not supported by some clients.
Please see the Client Opportunity Announcement for details.
*Chrome is not compatible while registering to use the Arise Platform.
Windows Defender for Windows 8 or 10 Other security software may be incompatible and should be avoided. Technical support may be refused if your software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software.
Service Partners and their agents are responsible for maintaining the security and reliability of their equipment. The following items are considered security risks to the Arise Platform and, upon detection, may subject your business to the suspension or termination of its MSA or SOW: